FAQ
Q: What is the turnaround time on my order?
A: Our current production times are an estimated average of 10 - 30 business days depending on
packaging type, order size, and the time of the year. Having greater customization with more additional
processes on your custom packaging generally yields slightly longer production times.
Important considerations:
Shipping time is not included in the listed turnaround times.
Large orders may require a longer production time (especially rigid boxes).
Production turnaround starts when your final proof has been approved and submitted.
Q: What is CMYK?
A: CMYK stands for Cyan, Magenta, Yellow, and Black and is the color space commonly used within the
printing industry. Before your packaging is sent to our manufacturing facilities for print, it is important that
your artwork on our dielines are all in CMYK.
Not converting your artwork properly to CMYK color mode will result in inaccurate color output since the
printing press can only operate using CMYK colors.
Q: Will my bags match the color on my screen?
A: Not exactly - The colors on your screen may vary from the printed packaging you receive.
This is mainly caused by the different color spaces used for displays/monitors and printers. Displays/monitors
utilize the RGB color space while printers operate using CMYK color space. Additionally, printing on different
substrates can also cause color variance as well. (Printing on kraft vs. white paper)
To get the exact color, you are looking for, we recommend requesting a production-grade sample to validate
the color before moving forward to mass production.
